Ques. I’m not sure about the size and fit of the frames.
Ans. At OpicaKart, we offer glasses in 3 sizes – small, medium, and large. Click the ‘Frame Size’ link at the bottom of the page to know your size. 80-90% of our customers find a medium size frame to be the best fit.
Ques. What if I buy glasses & they don’t fit me? What if the lenses aren’t right ?
Ans. Don’t worry! It is our responsibility to get the perfect pair of glasses. In the rare circumstance that your glasses don’t fit properly, we make it extremely easy for you to exchange or return the frames, with lenses. If you face any difficulty, just call us at +91-99998.99998. We have a 14 day, no-questions asked return policy and provide instant money back or store credit on return.
Ques. Will the glasses have my prescription?
Ans. You can buy glasses fitted with your prescription or even the frames standalone. We custom-make glasses with single vision, bifocal, or progressive prescriptions across all powers. Our glasses are 50% cheaper than other online stores, since we bypass intermediaries – and best of all, we charge the same price, regardless of your power!
Ques. Will OpticaKart be able to make my complex power?
Ans. At OpticaKart, we stock all powers – simple and complex. The unique robotic technology used in our lab ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses. Our 10 lakh+ customers can vouch for the precision with which we make the eyeglasses!
Ques. Where do I submit my eye power details?
Ans. You can submit your power details after you complete your purchase. We offer multiple options to provide your prescription to us – upload a picture, enter it online, email us or call us at +91-9822133862
Ques. I don’t have my prescription handy. Is it important to give it right away?
Ans. It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the SMS and email that we send you, post order completion. It’s that simple!
Ques. How can I be sure of the quality of the frames?
Ans. Quality is at the core of OpticaKart products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!
Ques. What lenses will you use? I use thin, anti-glare lenses.
Ans. We understand that a pair of glasses is only as good as the lenses fitted in them. Most anti-glare lenses cost between Rs.1,500 – 2,000 at other online stores. At that price we give you robotically fitted, anti-glare lenses, with a 1.6 index which is 35% thinner. In addition we offer UV-400 protection on all our premium lenses.
Ques. I haven’t heard of some of the brands available. How does OpticaKart determine which brands to stock?
Ans. All the brands sold on OpticaKart are chosen after carefully looking at their product quality, manufacturing processes, and customer service. There are some brands which we have brought to Indian from countries such as Italy, to introduce them to the Indian market and you to their superior products. We are in the Optical Business for the last 70 years, during which time we have gained practical knowledge in selecting the best products for you.
Ques. How many days will they take to make my eyeglasses?
Ans. We promise to deliver your purchases to you as quickly as possible. We dispatch your order within 5-12 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location.